Offsets can be a little confusing to get your head around, but I've tried my best to explain how they work below. If you are still confused about Store Pickup + Delivery Offsets after reading then please send support an email on firstname.lastname@example.org.
There are two different types of offset formats; Days and Hours.
When setting a Days offset format, the app will take the customers' current date and add the Offset Value (number of days) to it. It will ignore the customers' time and instead, default to the earliest possible pickup slot.
When using the Hours offset format the app will take the customers' current time and add the Offset Value (number of hours) to it.
|Customers Date||Customers Time||Offset Format||Offset Value||Earliest Date||Earliest Time|
|18th January 2016||12:30 PM||Days||2||20th January 2016||9:00 AM|
|18th January 2016||12:30 PM||Hours||48||20th January 2016||1:00 PM|
Note: The customers' time used in the example above was 12:30 PM. So, when adding 48 hours to 12:30 PM you may have expected the Earliest Time to be 12:30 PM. The reason it isn't is that the Time Slot value is set to 60 minutes. So Store Pickup + Delivery will automatically round up to the next available hour. If you were to set the Time Slot value to 30, then the Earliest Time would become 12:30 PM.